Frequently Asked Questions

Here are answers to most common questions. Can't find an answer? Call/email us!

• My credit card has expired, how can I update?

  In these situations, please contact customer service in order to update your billing file.

• Do you have a refund policy?

  15 days premium members may cancel their subscription at any time during the initial fifteen (15) days period following registration and receive a one hundred percent (100%) refund of their respective membership price. No refunds will be issued after the first fifteen (15) days of Service. Directive 2011/83/EU provides you with the right to cancel your purchase within fourteen (14) days for any reason. The fourteen (14) day “cooling off” period begins from the date you receive the digital product. If you choose to cancel your order, you must provide us with notice in writing prior to the expiration of the fourteen (14) working day “cooling off” period. You will receive a refund no later than fourteen (14) days after we have received the notice.

• Can I get assistance by phone or by email?

  Please call , 24 hrs, 7 days a week in order to speak with our customer service agents, or contact us via email.

• What happens if I cancel my membership?

  No more charges will be billed to your account.

• Are there terms of the free trial?

  During the sign-up process, the terms and conditions of the 5 day free trial can be read prior to selecting a membership plan. These terms are located on the sign up confirmation page and the membership confirmation email.

  We recommend all our users to read the complete Terms and Conditions.

• Do I get a confirmation when I cancel my membership?

  A confirmation email will be sent to the email address you provided when you cancel online. As soon as you cancel, you will not be billed in the future.

  Please check the spam or junk folders in your email account if you do not see the email in your account.

  If you did not receive the confirmation cancellation email, you can either try again or simply call our customer service and speak to an agent.

• I cancelled my membership and I am still being billed, what do I do?

  If you have received an e-mail confirmation confirming the cancellation of your membership yet are still being charged, please contact us so that we can closely investigate the matter. You will be fully refunded for any additional charges that you incurred after the date of cancellation in question. Under normal circumstances, a membership cancellation automatically prevents any further billing.

  Telephone:

  E-mail: [email protected]

• How does a trial membership work?

  Trial memberships upgrade automatically to the standard 15 days membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions of the website that you joined for further information.

  If you want to end your membership, please cancel your Premium trial membership during the 5 (five) day free trial period to avoid automatically converting to a 15 days Premium membership

• I just signed up and have not received my login information?

  Your login information was sent to the email address you signed up with.

  Try checking the spam or junk folder.

  If you still can't find it, call our support team at .

• If I forgot my password, how do I retrieve it?

  In order to obtain your password, you must click on the "Forgot Password?" link in the login box. You will then be asked to please enter your E-mail Address, then click the Submit button, and you will receive a new password shortly. Use this new password to access the site.

  Please contact us if you forgot both your username and password and an agent will gladly help you.

• How can I play all content from your site?

  You need to have a broadband Internet Connection (DSL or Cable).

  If you are still having technical difficulties, please contact our customer support team for further assistance.

• Will I be able to use all the content using a Mac?

  Yes, our site works on both your PC and Mac, all you need is Adobe Flash Player 10 or greater installed. You will not be able to use any of our games on a Mac.

• When using the content it seems to be timing out every couple seconds?

  You need to have a broadband Internet Connection (DSL or Cable).

  If you are still having technical difficulties, please contact our customer support team for further assistance.