How can we help?

We are open 24 hrs, 7 days a week.
Telephone:
E-mail: info@mycshelp.com

See if one of the questions below can solve your problem. If not, you can contact us.



Frequently Asked Questions

Here are answers to most common questions. Can't find an answer? Call/email us!

  • My credit card has expired, how can I update?

  • Do you have a refund policy?

  • Can I get assistance by phone or by email?

  • What happens if I cancel my membership?

  • Are there terms of the free trial?

  • Do I get a confirmation when I cancel my membership?

  • I cancelled my membership and I am still being billed, what do I do?

  • How does a trial membership work?

  • I just signed up and have not received my login information?

  • If I forgot my password, how do I retrieve it?

  • How can I play all content from your site?

  • Will I be able to use all the content using a Mac?

  • When using the content it seems to be timing out every couple seconds?

Can't find what you're looking for?

Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.

Please call , 24 hrs, 7 days a week in order to speak with our customer service agents, or contact us via email.